Privacy Policy

1. Introduction

Welcome to Paws & Planes! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

Personal Information: Includes names, contact details, pet information, and travel details provided by clients through our enquiry forms, emails, or other communications.
Usage Data: Information about how you interact with our website, including IP addresses, browser types, and pages visited.
Transaction Data: Information related to the services you purchase, including payment details and service preferences.

3. How We Use Your Information

We use your information to:

- Provide Services: Process and manage pet relocation services, including communication and coordination of travel arrangements.
- Improve Our Services: Analyze usage data to enhance our website and service offerings.
- Customer Support: Respond to inquiries and provide assistance.

Marketing: Send you information about our services, promotions, and updates (you can opt-out at any time).

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

Service Providers: We may share information with trusted partners who assist us in delivering our services, such as airlines, veterinarians, and administrative staff.
Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are entirely foolproof.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: Opt-out of receiving marketing communications at any time.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Paws & Planes
Email: hello@pawsandplanes.ae
Phone: +971 58 526 1108